In addition to 1-to-1 custom antique buying tours in 15 countries in Europe, Asia and America – 7 days a week, 365 days a year – meet Toma Clark Haines, The Antiques Diva, at public appearances in cities around the world.

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LAPADA: Establishing Trust With Clients presented by Toma Clark Haines
February 23, 2017 @ 9:30 am - 5:00 pm
£115 – £150
LAPADA, The Association of Art and Antiques Dealers will host its ninth edition on Thursday 23rd February 2017, from 9:30am to 5pm in the Cholmondeley Room of the House of Lords. The event is kindly sponsored by Rawlinson & Hunter, ArtRatio, Besso Limited, Cadogan Tate, Malca-Amit and Antiques Trade Gazette.
Broadcast on Facebook LIVE
Interested participants not able to attend the conference in London are invited to watch Toma’s address Thursday, Feb 23, 2017 at 3pm GMT (10am EST) broadcast on FACEBOOK LIVE on the Toma Clark Haines Facebook page.
ESTABLISHING TRUST WITH CLIENTS
presented by Toma Clark Haines | CEO, The Antiques Diva & Co.
What factors influence a customer’s decision making in buying from one dealer over another? What creates a sense of trust in establishing long-term relationships with clients? Toma Clark Haines runs Europe & Asia’s largest antiques touring and sourcing company. Toma will talk through what she sees as the main drivers in creating trusted relationships between buyers and sellers offering tips on how to develop these relationships and how to best communicate with American clients.
Media Announcement London, December 2016
LAPADA ANNOUNCES 2017 CONFERENCE PROGRAMME
A unique proposition in the UK’s art and antiques trade, the annual LAPADA Conference is the most prominent industry forum of its kind. LAPADA, The Association of Art and Antiques Dealers will host its ninth edition on Thursday 23rd February 2017, from 9:30am to 5pm in the Cholmondeley Room of the House of Lords. The event is kindly sponsored by Rawlinson & Hunter, ArtRatio, Besso Limited, Cadogan Tate, Malca-Amit and Antiques Trade Gazette.
As business transactions increasingly move from the physical to the digital realm, this year’s LAPADA Conference will focus on how art and antiques dealers can trade online more securely, better protecting themselves and their clients. Experts will impart professional advice on a range of topics from dealing with cyber-attacks and protecting clients’ data to how to comply with Distance Selling Regulations and understanding copyright laws. Additionally, there will be a discussion on how to build trust with clients, with a particular focus on the American market.
“The LAPADA Conference is designed to help our members keep abreast of significant changes that affect the trade and to provide practical information that they can apply directly to their own businesses. We listen to feedback from dealers throughout the year and endeavour to address the issues about which they are most concerned.”
Rebecca Davies, LAPADA Association CEO
Scheduled talks include:
UNDERSTANDING CYBER THREATS AND HOW TO PROTECT YOUR BUSINESS
Dan Sloshberg | Cyber Resiliency Expert, Mimecast
Cyber-attacks are increasingly common and target small and larger businesses alike. Learn more about the tactics hackers use, how to spot them and what you should do to best protect your business.
For more information please contact Zoe Ramsay at Cultural-Agenda at lapada@cultural-agenda.com tel: +44 (0)20 7245 1066
LEGAL PITFALLS OF ONLINE & DISTANCE SELLING
Philip James & Danielle Spiers | Partners, Sheridans
Whether you transact online or simply connect with customers via email, there is probably more due diligence required than you realise. In this session we will get practical advice on how to safely manage and store your clients’ data, compliance with Distance Selling Regulations and information around the mysteries of copyright.
ESTABLISHING TRUST WITH CLIENTS
Toma Clark Haines | CEO, The Antiques Diva & Co.
What factors influence a customer’s decision making in buying from one dealer over another? What creates a sense of trust in establishing long-term relationships with clients? Toma Clark Haines runs Europe & Asia’s largest antiques touring and sourcing company. Toma will talk through what she sees as the main drivers in creating trusted relationships between buyers and sellers offering tips on how to develop these relationships and how to best communicate with American clients.
MAKING TAX DIGITAL – WHAT YOU NEED TO KNOW
Craig Davies | Partner, Rawlinson & Hunter
By 2020 most businesses will be required to keep track of their tax affairs digitally and to update HMRC at least quarterly via their digital tax accounts. Craig Davies will talk through what this means for individual businesses and how can you prepare yourself for the changes ahead.
Over the years the LAPADA Conference has welcomed a selection of world-class speakers, including Sir Stuart Rose, Philip Graves and Nigel White, to engage, inform and inspire the trade; giving guests a fresh perspective on today’s business climate. Past topics have ranged from cultural etiquette to digital marketing and Artists’ Resale Right to retail psychology.
Blenheim Palace, Waddesdon Manor, The Wallace Collection and Goldsmiths’ Hall have played host to the LAPADA Conference. Due to overwhelmingly positive feedback, LAPADA are delighted to return for a sixth consecutive year to the House of Lords by courtesy of its Chairman, Lord Chadlington.
LAPADA, The Association of Art & Antiques Dealers, is the largest society of professional art and antiques dealers in the UK. Established in 1974 it represents over 500 members across five continents, experts in their fields, whose specialities range from fine art, jewellery and furniture to contemporary works, sculpture and ceramics.
A three course lunch will be served in The Cholmondeley Room, providing an opportunity for colleagues and speakers to network.
Tickets are available to the public and early booking is advised.
LAPADA offers delegates a special opportunity to take a tour of the House of Lords and House of Commons. Those who wish to take part should indicate so in their booking form and will need to arrive by 8.45am for the guided tour, beginning at 9am. Limited spaces are available.
For more information please contact Zoe Ramsay at Cultural-Agenda
at lapada@cultural-agenda.com tel: +44 (0)20 7245 1066
To book Toma Clark Haines, The Antiques Diva®, for a speaking engagement please email toma@antiquesdiva.com